I use One.com, and I can’t login to WordPress admin
Recently, we’ve received several calls from concerned users who are hosted on One.com who suddenly can’t log in to WordPress. The website itself works just fine, but as soon as you try to log in and make changes, it says stop. You either get an error message like “HTTP ERROR 500” or a blank window.
Are you one of those affected? Fortunately, it can be solved. However, it does require some technical knowledge and experience.
So, why can’t you sign in to WordPress anymore?
Now, this might be a bit technical, but you can easily say that it’s because One.com has updated the PHP version on their servers where your site is located, combined with the fact that your WordPress hasn’t been updated for a long time. This means that your site is no longer compatible with One.com’s servers.
To be fair, I can also mention that One.com has warned about this and urged their customers to update to the latest version of WordPress. But for someone who is not very familiar, this is of course difficult to keep track of.
How do I solve this login problem?
The solution is to update to the latest version of WordPress. The only problem is that since you can no longer log in to the admin section, this needs to be done manually by downloading WordPress and overwriting all existing folders and files on the FTP server.
As I said, you need to know what you’re doing, otherwise you run the risk of making the problem worse, so that in the end it can’t be solved easily. Above all, it is important to have a fresh backup before taking any action. A backup can be done manually by downloading all files from the FTP server to a local folder on your computer. This way, if something goes wrong, it is easy to rewind the tape and upload the old files again.
After you have uploaded all the files on your FTP server, you should be able to access the admin section by going to dindoman.se/wp-admin and logging in.
Additional issues that may arise with old plugins and themes
Keep in mind that a WordPress installation often also consists of additional plugins and themes that in turn may become incompatible – either with the new version of WordPress or even with One.com’s updated servers. The solution here is to update all the plugins and themes that are active in step 2. Unfortunately, if a plugin or theme does not have an updated version, or if it has stopped being developed, you will have to look for equivalent alternatives that perform the same task.
How can I prevent it from happening again?
As you may have already figured out, it’s important to keep both WordPress and all plugins and themes updated to the latest versions available at the moment. It’s also a good idea to have a backup routine so that you can always rewind the tape if disaster strikes.
If you are unsure or don’t want to do this yourself, please take a look at our Service Agreement. With this agreement in place, we will take full responsibility for your website. We make sure to always keep your website up to date and take backups every day which are saved for 90 days. Should disaster strike for any reason, we’ll make sure the problem is resolved.